Asset Manager provides various tools to facilitate working with the Support team on issues that may arise while using the product. These tools produce data and information about system processes, making diagnosing and resolving problems easier for Support.
Component Status - View or change the status of services Asset Manager depends on, such as the discovery agent and Syslog. SNMPD and PacketCapture services are typically enabled on demand. CLI must establish SNMPD; otherwise, it won't persist. See Asset Manager Component Status for more.
SNMP Status & SNMP Walk - Display SNMP management information. To use it, connect to an SNMP-responding device using SNMPv2, SNMPv3 MD5, or SNMPv3 SHA credentials, and then click Fetch SNMP Data. See Checking the Status of SNMP & SNMP Walk for more.
Ping Test - Test availability of a network host. For example, you can ping from Command Center to a Scout or from Scout to a Command Center. See Ping-Testing a Device for more.
List of Processes - View statistics about processes running on the local host. See List of Processes and System Performance & Utilization for more.
Active Database Queries - This tool enables you to check the state of active database queries. The metadata it generates about recently run queries is useful to Support in troubleshooting issues. See Checking the State of Active Database Queries for more.
Import/Export System Configuration - Upload or download a system configuration. See Importing & Exporting Configurations for more.
support bash
and then su
to root. From there, you can traceroute to an IP.