Sync the Integration

Pull Asset Manager data into ServiceNow

  1. In ServiceNow, search for Scheduled Jobs.

  2. In Scheduled Jobs, search for Update Asset Manager Discovered Devices. This will bring you to a Scheduled Script which may be executed at the chosen interval.

  3. Select the Active checkbox to enable.

  4. Select the frequency with which to run the script, or click Execute Now to run it immediately.

  5. After the script runs, the data will be stored in the Asset Manager Discovered Devices table in ServiceNow. Open the Asset Manager Integration > Discovered Devices to examine the data.

Push ServiceNow data to Asset Manager

  1. In ServiceNow, search for Scheduled Jobs.

  1. In Scheduled Jobs, search for Export ServiceNow Tables to Asset Manager. This will bring you to a Scheduled Script which may be executed at the chosen interval.

  2. Select the Active checkbox to enable.

  1. Select the frequency with which to run the script, or click Execute Now to run it immediately

  1. After the script runs, open your Asset Manager Command Center to examine the data. It can be found in Settings > Tables, and search for ServiceNow.

(Optional) Customize the data pushed to Asset Manager

The following tables are configured to be exported to Asset Manager by default:

Asset Manager Table Name

ServiceNow Display Name

ServiceNow Page
cmdb_ci_cluster Clusters Configuration > Clusters > All
cmdb_ci_cluster_vip Cluster Virtual IP Tables > search for cmdb_ci_cluster_vip > right-click on Cluster Virtual IP > click Show List
cmdb_ci_comm Communication Devices Configuration > Base Items > Communication Devices
cmdb_ci_computer Computers Configuration > Base Items > Computers
cmdb_ci_facility_hardware Facility Hardware Tables > search for cmdb_ci_facility_hardware > right-click on Facility Hardware > click Show List
cmdb_ci_msd Mass Storage Device Tables > search for cmdb_ci_msd > right-click on Mass Storage Device > click Show List
cmdb_ci_netgear Network Gear Configuration > Network > Network Gear
cmdb_ci_printer Printers Configuration > Base Items > Printers
cmdb_ci_vm Virtual Machine HyperVisor Tables > search for cmdb_ci_vm > right-click on Virtual Machine HyperVisor > click Show List
cmdb_ci_vm_instance VMware Virtual Machine Instances Configuration > VMware > Virtual Machine Instances

To add or remove tables from this list:

  1. In ServiceNow, search for and select ServiceNow Tables to Export.

  2. To add a table, click New, and add the table name as it appears in System Definition > Tables under Name.

Note: The maximum character limit for adding a new table for export under the ServiceNow Tables to Exports page is 80 characters.

  1. To remove a table, select the table name and click Delete.

These changes will take affect with the next sync.

Note: Only CMDB, Asset and custom made tables are permitted to be exported